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Frequently Asked Questions

We hope our premade FAQ’s will fully answer your question.
If we failed to do so,
Contact us via Email or Facebook.

Is it safe to order from Franski's website?

Absolutely. We are using PayPal as our payment method. It is easy-to-use and safe platform. If you do not own a PayPal account, you can insert your credit card details and pay for a single purchase.

We do NOT keep any payment information you provide to PayPal.

Does FranskiJewelry.com Ship worldwide?

As for now FrasnkJewelry.com only ships to the following countries:

Germany, Spain, Italy, Russia, China, India, Japan, France, Canada, USA, United Kingdom and Israel.

We may ship to other countries too. If you can not find yourself on the list above, Do contact us and we’ll do our best to be able to ship to your country as well.

Email: support@franskijewelry.com
Facebook: Franski Jewelry

We’ll reply back to you within 36 hours.

Can I Make My Own Customized Jewel?

Definitely!

If you like a specific product style, but wish to change its color combination, size, or add a unique decoration to the jewel – Visit the site’s “Customizer Assistant“.

For a “getting started” guide, click here

What are the quality of the materials Franki Jewelry using?

We do our best to provide you only the finest quality beads and crystals available.
Every piece of jewelry work we present to you is made by Franski Jewelry – and is hand-crafted by one person.

In addition to that, the item is shipped after applying a detailed observation over the jewel.

If you still feel unsatisfied with the item, for any reason,
You can also contact us directly using our CONTACT PAGE.
Please mind visiting our RETURN POLICY too.

Is it possible to gift-wrap my purchase?

It is possible to gift-wrap your purchase. CONTACT US and ask for a gift wrap for your order. We’d love to make you an elegant, appealing wrapping, FREE of charge.

I'd like to return my item (for any reason). What's next?

It’s ok. No hard feelings. We do our best to provide you the highest quality of jewels, at the shortest amount of time.
We made ourselves a goal to give our customers full transparency and description precision:

– In every jewel description we are giving you the exact size, length & weight.
– Our photos are not edited with any software but resizing. The colors you are seeing in our photos are the natural color in reality.
– A total price, without any “weird” additional.

In that way we can assure you won’t have any “bad” surprises – only the ones who are meant to be given!

If you, from any reason, still feel like returning the jewel back to us, visit our CONTACT US page.

Note: It might be best for you to check our Return Policy before making a purchase!

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What Are franski's shipping options?

As for now FrasnkiJewelry.com only ships to the following countries:

Germany, Spain, Italy, Russia, China, India, Japan, France, Canada, USA, United Kingdom and Israel.

We may ship to other countries too. If you can not find yourself on the list above, Do contact us and we’ll do our best to be able to ship to your country as well.

Email: support@franskijewelry.com
Facebook: Franski Jewelry

We’ll reply back to you within 48 hours.

There are two delivery options:

– Economical Shipping : Shipment arrives within 14-21 bussiness days (FREE)
– Express Shipping : Shipment arrives within 3-7 Bussiness days.

How can I determine the size needed for me?

We provide dimensions and weight for most items within the shop (Can be found on the item’s description and/or the “Additional Information” tab on the jewel’s product page).

Have issues finding the size you need? Click HERE

Each and every one of us has a unique body measures. Naturally, some of our made jewels might not be in the perfect size for you.
If you are not pleased with the mentioned size on the products page, Please mind using our “Customizer Assistant“. Simply fill this quick form with the item wanted, your measure & preferred color combination, and we’ll reply to you with a price quote withing 3 business days.

*Please note – The longer the item will be, the more it’ll cost. The shorter the item will be, the less it will cost respectively, due to change in material quantity.