Cart 0

RETURNS

Our company strives for ZERO returns in the first place. Unfortunately, not everything is controllable, since we are using  third party companies who provides delivery solutions. Therefore we have arranged this Return Policy to give the EXACT requirements and definitions of the return process.
We’ll do our best to take care of any return issues, if such will appear in the future. In the meantime, we’ll give the maximum attention to each order arrived and to YOU — to avoid any lack of satisfaction.

—-

 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.


There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

 

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (Such as PayPal balance), within the maximum of 5 business days.

 

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: support@franskijewelry.com


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@franskijewelry.com and send your item to following address:
14 Hanagid st., Rishon Le Ziyyon, 7548214, Israel.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to the following address:
14 Hanagid st., Rishon Le Ziyyon, 7548214, Israel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, since the shipping is operated with a third party company we cannot control.